Delivery methods and charges
We offer reliable and secure delivery options to ensure your eyewear reaches you safely and promptly. Delivery charges may vary based on your location and the chosen delivery method.
- Standard Delivery: 3-5 business days. Charges apply based on location.
- Express Delivery: 1-2 business days for urgent needs. Additional charges apply.
- Free Pickup: Collect from our store at no extra cost.
Order tracking
Stay updated on your order status with our easy-to-use tracking system. Simply enter your order number on our website to track your delivery in real time.
I still have not received my order
If your order hasn’t arrived within the expected timeframe, please contact our customer support team. We will promptly investigate and provide updates to ensure your glasses reach you as soon as possible.
The items received are incorrect or are defective
If you receive incorrect or defective items, please contact us immediately. We will arrange a swift replacement or refund and guide you through the return process, ensuring you receive the perfect pair of glasses you ordered.
- Return Policy: Items must be returned in original condition within 2 days of receipt.
- Refunds and Replacements: Processed within 5 business days of receiving the returned items.
- Contact Us: Reach out via email or phone for assistance with any delivery issues.
- Safety Assurance: All deliveries are handled with care, ensuring your eyewear arrives in perfect condition.